3★ Holiday Inn - Cambridge

Comfy rooms. Spa facilities nice.

Really accommodating

The staff were great, nothing was too much trouble.

The hotel was very good, with good breakfast options and nice service.

Very nice and clean. Ordered room service for breakfast. It was missing several items and freezing cold!

The hotel was nice, rooms as expected. Disappointing that the spa facilities offered were not available. 24 hour bar unmanned. Arrived at 2pm for some lunch to be advised that there was no food or chef, this was made worse at check in. We were advised there was no booking for our party of 8! It appears chillisauce had not provided the hotel with our booking. Not impressed. The hotel at this point were great, after confirming we had all booked, allocated us rooms. Breakfast was really nice though.

When we arrived we were told we had no booking. We were then later advised that the event team hadn’t sent the booking form. There was no food during the day and we weren’t able to us the full package as there was no staff for treatment in the spa

The hotel stay was clean and comfortable but the lack of staff was ridiculous, we weren't able to get any lunch due to no chef, we wasn't able to get a drink from the bar at 11pm because the staff just disappeared and after 20 minutes we gave up, we weren't able to have any treatments because there was no staff. Was a complete disappointment.

Holiday Inn couldn’t find our booking as Chillisauce didn’t forward our reservation so we had to prove we had paid before they would give us rooms. That took about half an hour. There was no chef when we arrived so we couldn’t order any food. The rooms are extremely outdated and don’t match reception at all (which is lovely and modern). Breakfast was okay!