Financial Failure Insurance 2020



Policy Number: HIS/FII/2020 0022

Policyholder: Chillisauce Limited

Period of Insurance: 00.00hrs 1st January 2020 to 23.59hrs 1st September 2020 GMT**

Chillisauce Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with the current ''The Package Travel, Package Tours Regulations'' all passengers booking with Chillisauce Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Chillisauce Limited.

This insurance is arranged by AVS (Atlas Voyage Secure), a trading name of All Seasons Underwriting Agencies Limited (ASUA) of Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, Basildon, Essex, SS14 3HJ. All Seasons Underwriting Agencies Limited (Company number 03252689) are authorised and regulated by the Financial Conduct Authority reference no: 308488 and arranges this Policy on behalf of Syndicate 033 at Lloyd’s managed by Hiscox Syndicates Limited, 1 Great St Helen’s, London EC3A 6HX.

In the unlikely event of Insolvency of Chillisauce Limited please follow the procedures below:

• If the company that financially failed is a member of ABTA you should in the first instance contact ABTA: ABTA Ltd, 30 Park Street, London, SE1 9EQ. Helpline: 020 3117 0599. This line is open from 10.00-16.00 Monday to Friday, excluding bank holidays.

• If the company that financially failed is NOT a member of ABTA please contact: Claims Department, AVS (Atlas Voyage Secure) All Seasons Underwriting Agencies Limited (ASUA) Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, Basildon, Essex, SS14 3HJ. Email:[email protected]Telephone: (+44) 0203 327 0555

The claims department will supply instructions to follow and the documents required to submit your claim.

Please ensure you retain your booking confirmation form as evidence of cover and value.

NB: If payment for your holiday was made by credit or debit card you must contact the Claims team on the contact above in the first instance for instructions.

Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card). This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.

Policy Period covers bookings made within the dates specified regardless of date of travel


AVS (ASUA) and the Insurer gather and process personal data in accordance with the EU General Data Protection Regulation (GDPR) and any relevant data protection legislation.

Personal data may be used by AVS (ASUA), the Insurer or third parties for underwriting and claims purposes and in order to administer the policy. AVS (ASUA) and the Insurer will ensure that personal data is kept secure, is used only for the purpose for which it was supplied and is retained only for as long as necessary.

AVS (ASUA) is registered with the Information Commissioner's Office (ICO) as a data controller and is listed on the Register of Data Controllers. AVS (ASUA) full Privacy Notice is available at