Customer Service Executive

Job Description

We are hiring!

Ever thought about a career in the exciting world of Events Management?

Chillisauce is one of the UK’s largest and fastest growing event agencies, delivering events and experiences for over 150,000 people every year. Based next to Maltby Street Market in the heart of Bermondsey near to both London Bridge and Tower Bridge, we employ 100 full time staff and have an annual revenue in excess of £20 million.

We aim to organise experiences that our customers will never, ever forget!

Job

Chillisauce are currently looking for Customer Service Executives to work in the Stag and Hen Department dealing with event and activity bookings. The role would be full time and office based in London SE1. The Customer Service Executive would be earning an OTE of £22k.

The Customer Service Executive will be the first point of call after a customer books with Chillisauce. You will book up hotels and activity centres and perform other general booking administration. You will ensure the full balance is received on time and see that everything runs like clockwork up until after the event. You will be communicating all aspects of the booking directly with the Lead Organiser. You will be utilising a variety of communication channels from email, phone, internal messaging and booking systems.

We organise package events mainly for Stag & Hen weekends that include fun and adrenaline based activities as the primary focus across the UK and Europe. Things like go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days. Our packages also include hotel accommodation, nightclub entrances, restaurant bookings and airport transfers.

Perks and Benefits

• Base Salary + incentives for achieving customer satisfaction targets • 20 days Holidays + Bank Holidays • Pension arrangements • Monthly reward celebrations for delighting customers • Incentive vouchers for over performing and internal competitions • Travel around the UK and Europe to test and experience the events and activities we sell

Candidate Skills

The Customer Service Executive should be educated to a GCSE (Grade C or above) or “A” Level standard. They may also possess a relevant degree or have an Events Management qualification. They may also be a recent graduate looking for their first sales role or perhaps wanting to move to their second job.

They must also have:

• Excellent, confident communication skills • Provide excellent customer service and a winning telephone manner • Naturally inclined to please and delight customers • A strong grasp of English language writing skills • A strong aptitude for numbers and calculating booking balances • Excellent organisation and multi-tasking skills • A strong ability to resolve all booking issues • Outgoing personality. Enjoys socialising and experiencing nightlife • A strong work ethic and good time management keeping • Be passionate about organising events and understand the importance of the Hen and Stag weekends • Previous successful customer service experience is essential • You should live by the motto “Work Hard – Play Hard!”

How to apply

Please send your CV to hireme(at)chillisauce.com with covering letter for immediate review and interview. Don't forget to say why you think you'd be a good fit for the role, and to also tell us about your favourite party trick!

NB. Please, NO AGENCIES; thank you for your interest but we have a direct hiring policy at Chillisauce and are unable to consider any approach for business.

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2023-09-21T10:12:13.129Z

2023-09-21T10:12:13.129Z