“Regarding our tailors and the quality, we are using one of Vietnam’s absolutely top tailoring companies. The same tailors are producing suits for the army and the country’s president. We could use tailors that would produce our suits at 1/3rd of the cost we pay at the moment. However, we do not want to compromise with quality. I just checked and we have sold somewhere around 5-7000 suits to date, and I have personally received a huge amount of emails with very nice words about the suits and the handicraft. This feedback has been from business men to the student without money, to the very picky suit-interested guy.
Of course, in every business there can be issues. So I would say that this doesn’t seem more strange to me than that you have got a bad-day-at-work suit, if you (and your tailor) feels that it had these flaws. Of course, that is not an excuse, but an explanation. We are still deeply sorry, especially when it occurs to your wedding suit.''
“To be objective and not “Suitopia-ish”, a made-to-measure suit ordered without the bespoke/adjustments part at the tailor (a suit on Savile row would be tried at least 3 times during the process if I recall correctly) will never be able to compete with a tailor-made suit made by your local tailor, simply because it hasn’t got the same preconditions. But this is compensated by a price that is much more attractive. To produce a suit without seeing the customer in person is, of course, difficult. It has taken some years to get it working, but now when we are there, we are very happy to have a business that really works (almost every time).”
