Trainee Sales & Account Manager

Job

This role is designed for people who want to build a career in event sales, but don’t necessarily have formal sales experience yet.

For over 15 years, we’ve successfully trained Account Managers from school, university, and early-career backgrounds. Many have progressed into Senior Sales roles within Chillisauce, earning strong commissions and developing valuable commercial skills.

You’ll start in a Customer Service Executive role, gaining a deep understanding of our products, systems, customers, and processes. This foundation sets you up to move confidently into sales, where you’ll be trained to manage enquiries, build tailored event packages, and close bookings over the phone.

First Six Months – Customer Service Executive

Your first phase focuses on learning how events are delivered and how customers are supported once they’ve booked.

You’ll be responsible for:

• Managing your own portfolio of customer bookings
• Confirming accommodation, activities, transport, and nightlife with suppliers
• Ensuring bookings are accurate and delivered without issues
• Handling customer queries via phone, email, and internal systems
• Checking invoices, running reports, and maintaining booking accuracy
• You’ll receive structured training before taking ownership of customers, allowing you to quickly build confidence with our bespoke CRM, suppliers, and communication style. -This role develops the attention to detail, organisation, and customer understanding essential for success in sales.

Months 6–9 – Sales Training & Transition

Once you’ve built strong product knowledge and customer confidence, you’ll begin part-time sales training alongside your Customer Service role. Training is led by our Head of Sales and focuses on:

• Our proven sales structure and consultative selling approach
• Asking effective questions to uncover customer needs
• Creating tailored group event packages
• Handling objections and confidently closing sales
• Learning how to maximise value while delivering great customer outcomes
• Training combines classroom learning, role plays, live call listening, and detailed feedback from senior sales colleagues.
• When you demonstrate competence, you’ll gradually be given your own sales enquiries to manage.
• The goal is for you to transition into a full-time Sales Account Manager role within three months of starting sales training.

The Teams

Customer Service Team

A supportive team of 8 people responsible for event delivery and administration. They ensure every detail is correct and every customer feels looked after.

Sales Team

A team of 15 driven, positive people who thrive on targets, commission, and results. They’re ambitious, competitive, and supportive — and play a key role in the company’s growth.

Salary

##£24k per annum## during the first nine months as a Customer Service Executive ##£40k–£45k OTE## upon transition into Sales ##£60k+## achievable for top performers

Employee Benefits

-Base salary with incentives during the Customer Service phase -Uncapped commission once in Sales -20 days holiday plus bank holidays (increasing annually) -Pension scheme -Relaxed dress code -Employee discounts -Monthly rewards for outstanding customer service -Regular staff socials and team events

• Familiarisation trips to UK and overseas destinations
• A lively, supportive office environment with genuine career progression