What you need to know
The entire travel industry, Chillisauce included, are dealing with an unprecedented crisis.
As the CEO of ABTA, our regulator, stated in a letter to the government:
'The existing financial protection structures and processes designed to protect UK consumers were not designed to cope with the demands that are currently being placed on them.'
Our first priority at this time is to deal with our customers due to travel soon who wish to postpone their weekend.
For these people, we can either:
1) Rearrange the same package on a new date.
2) Arrange a different package (even a different location) for a new date.
3) Postpone the event for now if you do not yet know your new date and rebook when you know that date.
For people not due to travel soon, we can cancel your package but, because it currently is possible for your weekend to go ahead, you will lose your deposits.
For any of these options, please contact your account manager.
Please bear with us during this incredible time of upheaval.
For further information please see the following links:https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response